Apple’s iPhone X is one of the biggest and most expensive smartphones Round and it justifies its heavy price tag by providing a number of features that distinguishes it from other devices out there.
One of the features that justified its high price tag is the Face ID, and it was supposed to be the iPhone X’s killer feature.
The Face ID is Apple’s sophisticated 3D-sensing face recognition system, and is one of the signature features of the iPhone X. It turns out, however, that Face ID isn’t perfect and Apple already has instructions for its stores and authorized service providers to repair or replace faulty devices.
The direction by the company is not even the main thing. What is more puzzling about it is that the repair procedure involves fixing the rear camera, which has nothing to do with Face ID.
The TrueDepth camera system which is housed inside the notch is what makes Face ID possible on the iPhone X. Customers who experience Face ID issues have been advised by Apple to take their handsets to Apple Stores or authorized service providers, where trained personnel may be able to assist.
The first step involves trying to repair the device by fixing the rear camera. According to Apple’s instruction manual for repairs, In order to provide the best customer experience, if a customer reports that their iPhone X is having Face ID issues, it issue in question maybe resolved with a rear camera repair.
Technicians are required to Run AST 2 on the customer’s device to check the camera. If the diagnostics find issue with the camera, the next step is to perform the repair to see if the issue is resolved. If the issue is not resolved, then the technician performs a whole unit replacement instead of a same-unit display repair.
It’s unclear what the link between the rear and front camera is, but it sure looks like an issue with the dual-lens camera on the back might hinder Face ID functionality. If the repair doesn’t work, then a full-device replacement is advised.
The Face ID issue doesn’t appear to be widespread, but if you’re experiencing any problems, you should have your device checked. Your first point of call should be the customer support page on Apple’s website.
The site has gotten a bit difficult to navigate lately, so here’s the path you should take: First select “iPhone,” then “Repairs & Physical Damage.” Click on the option that says “The Topic Is Not Listed,” which will then present you with an option that reads “Bring In For Repair.”
Click that and you’ll be able to schedule an appointment to have your iPhone repaired or replaced